Customer Care + FAQS
Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at info@shoptash.com
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made. Please contact us at info@shoptash.com
Processing Times:
Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email on the day that orders are shipped out.
Carriers:
Please refer to your tracking number to identify what carrier is shipping your order.
International Shipping:
At this time we do not offer shipping outside of the USA.
ADDITIONAL INFORMATION: If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email info@shoptash.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.
If a change of address is made directly with your local post office or DHL, TASH will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with TASH via our Customer Care contact service prior to your order being shipped.
If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), TASH reserves the right to charge a reshipment fee of $10 USD $10
TASH is not responsible for lost or stolen packages or packages delayed in transit. The shipping cost for orders is non refundable. For further information, please contact our customer care team at info@shoptash.com
**Return Shipping is at the cost of the customer and is non-refundable.
Full Priced Items:
Can be returned for a full refund or store creditFinal Sale and Sample Items: Cannot be returned for a refund or exchange, unless the item received is faulty or your order was fulfilled incorrectly.
Promotional Items:
Full priced items purchased during a sale or using an applied or automatic discount code (eg. Black Friday/Boxing Day) can be returned for a Store Credit only
Swimwear:
Can be returned for a full refund or store credit. Due to sanitary reasons, if any sign of wear including soiling or damage is evident, the return will be denied and the items will be returned to you
Faulty/Damaged Items:
Please email our Customer Care team at info@shoptash.com
*RETURNS CONDITIONS*
We refund ALL full priced items that are returned in their original condition. Items must be posted in the mail within 14 days of delivery from TASH. Any items posted after this time frame may be denied.Items must be returned in their original condition including sanitary labels to be eligible for either a refund or store credit. Once TASH has received your returned package, all returned items will be inspected before a refund or store credit is issued.