Customer Care + FAQS
Ordering online from TASH is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘My Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.
Once you have your selected items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account, checkout with PayPal, Shoppay, Googlepay, or Meta, or create an account. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete your payment. A confirmation email will be sent to your registered email address containing the contents of your order.
Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at firstname.lastname@example.org
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made. Please contact us at email@example.com
Yes! Please visit our store-locator at the bottom left of this page to find out where you can shop TASH.
You should receive an email confirmation with a tracking number attached once your order is shipped. Please allow time for your tracking number to update and show an active transit status. We are not responsible for any delays or losses in transit, however, if you are concerned about where your order is, please contact us immediately at firstname.lastname@example.org
Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email on the day that orders are shipped out.
Please refer to your tracking number to identify what carrier is shipping your order.
At this time we do not offer shipping outside of the USA.
ADDITIONAL INFORMATION: If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email email@example.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.
If a change of address is made directly with your local post office or DHL, TASH will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with TASH via our Customer Care contact service prior to your order being shipped.
If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), TASH reserves the right to charge a reshipment fee of $10 USD $10
TASH is not responsible for lost or stolen packages or packages delayed in transit. The shipping cost for orders is non refundable. For further information, please contact our customer care team at firstname.lastname@example.org
**Return Shipping is at the cost of the customer and is non-refundable.
Full Priced Items:
Can be returned for a full refund or store creditFinal Sale and Sample Items: Cannot be returned for a refund or exchange, unless the item received is faulty or your order was fulfilled incorrectly.
Full priced items purchased during a sale or using an applied or automatic discount code (eg. Black Friday/Boxing Day) can be returned for a Store Credit only
Can be returned for a full refund or store credit. Due to sanitary reasons, if any sign of wear including soiling or damage is evident, the return will be denied and the items will be returned to you
Please email our Customer Care team at email@example.com
We refund ALL full priced items that are returned in their original condition. Items must be posted in the mail within 14 days of delivery from TASH. Any items posted after this time frame may be denied.Items must be returned in their original condition including sanitary labels to be eligible for either a refund or store credit. Once TASH has received your returned package, all returned items will be inspected before a refund or store credit is issued.